Account Balance & Refund Policy
In one line
Money you add to your account is prepaid service credit, not a deposit account. It can be spent on any product or service on this site, at any time, with no expiry date — but it cannot be paid back out as cash.
Why we cannot pay balance back out
- Anti-money-laundering. If money could be paid in and then taken back out, this site would become a channel for moving funds. Someone could pay in with questionable money and withdraw it as clean money from an unrelated business. We will not run that risk, for our customers or for ourselves.
- We are a shop, not a payment institution. Taking money in and paying cash back out to users is regulated financial activity. It needs a payment-service licence and a full identity-verification process. We hold neither, so we do the honest thing and simply do not offer it.
- Payment fraud. Instant pay-in plus instant pay-out is the classic route for stolen cards and hijacked bank accounts. Blocking withdrawal removes the incentive entirely, which keeps the payment channels working for everyone else.
This is the industry norm, not our invention
Prepaid credit that can be spent but not cashed out is how most online service platforms work:
- OpenAI API — credits are bought up front to spend on API usage. They are not paid back out in cash.
- Anthropic (Claude) API — the same prepaid credit model: buy credit, spend it on usage, no cash withdrawal.
- Google Ads, Meta Ads — ad balance is spent on advertising, not returned to your bank on request.
- Steam Wallet, App Store credit, mobile top-up — spend inside the platform only.
In every case the logic is the same: you are pre-paying for a service, not opening a wallet.
What you get in return
- Your balance never expires. We do not wipe unused credit after 6 or 12 months the way several of the platforms above do.
- It works on everything we sell — every product category and every service on the site, including phone-number rental.
- Faulty goods are refunded to your balance under our warranty policy, handled from your own account page, with no need to ask anyone.
- Bonus credit for new accounts so you can test the goods before spending your own money.
Referral commission is different — that we do pay out
One thing on this site is payable to you in cash: referral commission. Commission is money we owe you for bringing customers, not credit you pre-paid us, so it is not our money being laundered back out — it is your earnings. You can request payout in USDT from the Affiliate page, from 10,000 VND upward. Topped-up balance and earned commission are two separate pots, and only the second one leaves the site.
Since when this applies
This is not a new rule. This site has never had a function to pay account balance back out — not on the day it opened, and not since. This page was published on the date above to put that rule in writing in one place, so nobody has to rely on what a support agent says.
The one exception
If a technical fault on our side causes a wrong amount to be credited — a duplicated top-up, or an amount that does not match what you sent — write to support with the transaction reference. We correct the balance. That is a bookkeeping fix, not a withdrawal.
Practical advice
Top up what you plan to spend. If you are new here, start with a small amount, test the goods, and add more once you are satisfied. There is no advantage to holding a large idle balance.
By adding funds to your account you accept this policy. It is linked from the footer of every page and from the top-up page itself.
