Warranty & Refund Policy
Our commitment
clonefbs.com is a real, operating digital-account store with a self-service warranty system built into the website. Every order is recorded, every warranty request gets a tracking id and a status the customer can see for themselves. We do not settle warranty claims through private chat or verbal promises — everything goes through the system so you can always verify it.
File a warranty claim yourself, on the site
You do not have to wait for staff or message anyone. If an item is faulty, open a claim from your own account:
- Go to Purchase history and open the order containing the faulty item
- Press the warranty button on that specific item row
- Track the status on the My warranty page until you get the result
My warranty Purchase history Contact support
Turnaround: no more than 6 hours
Every valid warranty request is processed and answered within 6 hours at most. If approved, the money goes straight back to your account balance, or you get a replacement item — depending on the case. The outcome and the reason are shown on your warranty page.
What is covered
Warranty covers items that are faulty on delivery — for example wrong login details, an account that cannot be accessed, or an item that does not match its description. Each product states its own warranty terms and duration on its product page.
What is not covered
Warranty does not apply once the product has been changed or used, or when the fault is caused by the buyer: password already changed, item locked through misuse, or the rules written in the product description were not followed.
Refunds
Valid claims are refunded to your account balance for future purchases, or exchanged for another item. Cash withdrawal is reviewed case by case.
Important
Please check your items and download the order data right after purchase — order data may be cleared after 15 days. Claims filed after the warranty period may not be accepted.
